Reverse pickups booked, tracked and chased for you.
Pickup Desk books reverse pickups with your courier partners, picks the right courier by pincode, and keeps the customer and your team updated until the parcel reaches the warehouse.
The reverse leg, without the spreadsheet
Bring your own courier accounts or use an aggregator. Pickup Desk handles booking, labels, tracking and the exceptions that eat your team's day.
Courier allocation by rule
Send each pickup to the courier with the best pickup success rate for that pincode, or the lowest cost, or your preferred partner.
- Delhivery, Blue Dart, Xpressbees, Ecom Express, Shadowfax, DTDC
- Aggregator accounts such as Shiprocket
- Fallback courier if the first one declines
Coverage before promise
If no courier picks up from a pincode, the customer sees the self-ship option instead of a pickup that will never come.
Labels and QR
Return labels and QR codes for courier staff, with the return ID on every parcel.
Failed pickup handling
Customer unavailable or item not ready. Pickup Desk reschedules and messages the customer with a new slot.
Courier cost per return
Every pickup carries its actual courier cost, so reports show the true cost of a return.
One tracking view for everyone
Customer, support team and warehouse see the same status, from booked to delivered at your dock.
From request to your dock
Check coverage
The pincode is checked against your couriers when the request is made.
Book the pickup
The courier is chosen by your rules and the pickup is booked.
Track and chase
Status updates flow to the customer. Failed attempts are rescheduled.
Arrive at QC
The parcel is scanned in at the warehouse and opens in Quality Check.
Pickup settings
Every setting is changed from the Vyatyasa dashboard by your team. No code and no ticket to us.
Pickup Desk, answered
Which couriers do you work with?
Who pays the courier?
Can returns go to a different warehouse from forward orders?
Your next return is already on its way back. Press play.
Start a 30 day trial on your own store. Your first 1,000 returns run through the portal, exchanges, pickups, grading and refunds at no cost.